Mobile Russia

New Business

2010-05-12T16:17:00.000-07:00

Some time ago I have founded company and past half a year I was 200% busy with its development. It works :-) It is really interesting.

I believe I will manage to continue this blog as my primary area of interest is still Mobile communications. But now I'm interested in more entertainment of mobiles. My company DENIVIP Media is TV everywhere oriented - we develop TV portals for Internet/Mobiles/TV STB. We are focused on all needs of complex interactive portals, especially TV portals:

Web development (video players, CMS, Flash Media Servers clusters, etc)
Web analytics
Content Delivery Networks

Feel free to contact me and discuss our experience. Probably we could be interesting for you ;-)

Mobile Content

2009-09-01T04:42:00.000-07:00

Mobile content becomes one of the most interesting areas for MNOs. Many MNOs in Russia are considering ways for their portals improvement in order to distribute multimedia content. Initially it was a niche piece of Internet market. At the moment that initial players are leaders in this area but all could change very rapidly as MNOs are invading this market. Fidel.ru and Soundkey at the moment have about 70% of the market. Other players are imobilko.ru, muz.ru, stereokiller.ru.

MTS Omlet was launched about half a year ago and rapidly increases its popularity by massive advertisement and comfortable payment schemes. MTS anounced its big interest in this new area: multimedia content for PC and Mobiles. Mobile Content is one of the biggest trends now and stands among Mobile Advertisement and Mobile Commerce. While Mobile Ads and m-Commerce are still very immature markets, Mobile Content has already achieved senior level of maturity. Hence it gets more interest from MNOs. They have to develop their business and in the current downtime there are no many ways to do that.

Main drivers for Contet market growth:
1. Growing Russian Internet base.
2. Growing erudition and device capabilities awareness.
3. Growing legal content market share and Government pressure in content legalization.
4. MNOs become broadband ISPs and they are interested in getting money not only from access.

I think it is really good time for getting into this business with small investments (the crisis made all thing cheaper) and protect future incomes. It is clear that MNOs income could be increased not from big increase in penetration but from new services (Mobile Internet, Content, Advertisement, Commerce). And this becomes very important strategic task to take place in the markets of new trends in order to be able to have quick win there later.

Recently Megafon anounced it's plans to launch multimedia Content Portal Trava (like Grass). It seems that they chose the similiar to MTS business model. I think we will see interesting competition soon. Beeline is taking a long pause regarding its plans in this area but it seems they simply don't have resources for a new business direction development. Government held SvyazInvest should think about this area too - they have really big Internet subscribers base and many of them are buying content through Internet. Why not to earn that money too?

MNOs and Internet companies are not the only competitors here. The major players in this competition are handset and devices vendors. Just look at Apple iTunes, Nokia OVI store and you will see many more interested in Content business.

So, Internet companies, MNOs, ISPs, Vendors will be developing Content Portals and compete for the End Users. All of them have their pros and cons. Probably, the winner will be some partnered project. It could decrease investments and risks and increase end user value (and hence revenue for parties involved).

Some estimations of this area:
Fidel turnover is $400k in 2008, 2009 estimated at $570k, 2010 estimated at $1 mln
Fidel and Soundkey both have about 70% market share
MTS investments in Omlet are estimated at $5 mlns
Digital content market size is estimated at $2,4 blns (J'Son & Partners)

Additional information (in Russian) could be found in this Vedomosti issue http://www.vedomosti.ru/newspaper/article.shtml?2009/09/01/212300, http://ruformator.ru/news/article05950/default.asp and here http://hostinfo.ru/articles/business/rubric160/1540/.

Thanks,
Denis.

Mobile Video in Russia

2009-06-07T11:55:00.000-07:00

Mobile Video is one of the main nowadays trends in Mobile Communications. Video is one of the most important growth drivers for broadband networks. That's why almost all operators are trying to launch content projects - to generate demand for the traffic and attract subscriber to entertainment on MNO portal.

Mobile Video projects are launched almost in all big MNOs worldwide. It is one of the most entertaining parts of the mobile portal.

Mobile TV offering from Marketing point of view

Typical mobile video services are:

Mobile Video channels - standard live video channels. Often they are packaged in basic pack and premium pack. Standard rule is to have simple sport, news, kids, music and entertainment channels in basic package. Special upgrade to premium package could give more channels: more interesting music channels and of course adult.

Another way was chosen by T-Mobile UK where TV packages are formed on content type basis: News&Sports, Entertainment, Music - all of them having same price.

It should be mentioned that live channels should be selected for Mobile TV based on their content - it should be short running and often rotating. There shouldn't be long stories, movies because it is hard to watch 1 hour and a half TV programme on a small screen. Short TV episodes are popular because people are able to spend several free minutes effectively.
In order to maintain profitability MNO could limit maximum viewing time.

The most common way of selling Mobile TV service is to couple it with unlimited broadband package in order to make subscriber confident in his spendings.

Mobile VOD - the best way is having a lot of from 3 minutes till 10 minutes video clips. VOD content for mobiles often has similiar structure: adult, sport, music, UGC. Key to success here is high level of rotation content on portal (weekly or even daily) in order to attract subscribers to visit it as often as possible. Another thing is that portal shouldn't contain many items in every category because it becomes hard to navigate them. Price is often made per click or as packages for unlimited access (may be with some limitations - no more than 50 items per month). To sum up: the key to success is to keep it simple.

UGC virtual channels - it becomes popular to create UGC channels. UGC content published on operators portal could be collected into one live channel and presented to subscribers.

I'd like to point out requirement to deploy business analytics as initial part of Mobile TV in order to be able to develop marketing strategy for the content because content is the key success factor for Mobile TV offering.

Freemium - it is a set of content VOD and maybe even live channels available for free. It is used to get subscribers aware of service and its value.

World experience

Many world analytics and agenices forecast bright future for the service. According to In-Stat research:

Mobile TV subscribers are forecast to reach 42 mln in 2012.

In 2007 there were 6 million Mobile TV subscribers.

$5 billion revenue from Mobile TV in 2012.

So, I believe it worth deploying such a service in MNO network.

According to Ericsson typical usage of Mobile TV is 3-35 minutes per day and 30-40% of sessions last less than 5 minutes.

Several links on European deployments:

T-Mobile UK

Three UK

Situation in Russia

Megafon launched its Mobile TV in 2004 first among all MNOs. Currently its Mobile TV subscribers base is estimated at 100k with price at 240 rubles. Service based on wap portal (without branded player) and lacks of Dynamic Bitrate Adaptation. Absence of DBRA causes continuous bufferings in EDGE networks. As it was mentioned before penetration of Mobile TV is really small.

Yota is a mobile WiMax operator. They are offering mobile TV package for free (included in basic Internet subscription). But there is small amount of interesting channels. Wey aiMax technology gives better performance for their TV streams and hence better quality.

Beeline DVB-H based TV. Demonstrated to Russian President Dmitry Medvedev during exhibition service. I don't believe in its development because of high costs of building new radio infrastructure.

MTS launched Omlet project which has mobile version. As it was mentioned before I think MTS has very good strategy of going to the market through the right content. They have right content, they are building attractive portal, users will be interesting in getting access from mobiles.

BWC EDGE based proposal. Built on Huawei solution.
It could be usefull to propose new partnerships to MNOs in video content area because content is a key to success in mobile TV offering. Could Russian MNO develop Italian success story? Or at least USA success? Will see...

Thanks,

Denis.

The era of convergence

2009-05-24T09:48:00.000-07:00

It is becoming well known of MNOs trying to achieve convergence. Megafon top managers pointed during their 2008 financial results presentation that all operators are moving to convergent business one or another way. In this post I'll try to describe current situation and trends in Russia related to this theme.
The first global attemp of achieving convergence in Russia was Golden Telecom purchase by Vimpelcom. It is clear (at least for me) that one of main reasons for that was desire to get extra money from owned company. Altimo got approximatelly $1,128 billion income on this deal. Vimpelcom top managers are still concerned with economic effect of this merge, they confirm that it still didn't achieved. During development projects for new services Vimpelcom managers seldom think about convergent effect. At the moment corporate structures continue to merge and the only effect is in the single procurement and problems with areas of interests dividing among managers.But I'm pretty sure that Vimpelcom will manage to build effective mechanism of joint effective business.
MTS approached this theme in more practical way. There is a convergence department and business marketing department that more or less coordinate decisions with Komstar. Today there are a lot of publications and information regarding close merge of MTS and Komstar. Again there is a big desire for this not only because of getting convergence effect but for getting extra money from MTS (AFK Sistema owning Komstar needs extra funds).
Megafon is famous for its inhouse development (as you could see from retail structure development, a lot of development projects) and I think they will make something on their own basis. But during strategy presentation Megafon CEO told that they plan to invest $500 mlns on convergence and maybe we will see aquisition. At the moment Komstar and Megafon discuss buying Synterra.
I'd like to point out new directions for business development after convergence for MNO.
First of all fixed network operators (Komstar and GT) own widespread networks and magisterial licences - it could bring additional cost saving opportunities for MNO. Vimpelcom is already trying to transmit long distance calls through GT networks (frankly speaking it is additional point of failures because GT magisterial channels are not broad and reliable enough).
Second opportunity is in aligned distribution of services (cross sales) - corporate subscribers of fixed operator could be offered with cost savvy proposals from MNO. Thats why in St. Petersburg MTS is partnering with Severo Zapadniy Telecom (SvyazInvest subsidiary in North West region). In case of deep integration and special IT solutions corporate subscribers could be offered with broad range of integrated services like corporate PBX (with mobiles on special short numbers), mobile offices and so on. Homeowners could be offered with single package of broadband Internet, IPTV and mobile services. IPTV is very interesting for MNOs because it could provide content and hence heavy load for 3G networks. It is very nice surprise of mobile Internet popularity despite of hard financial situation but MNO being the tube isn't a dream for "Great Three".
MNO and fixed operator could use single ISP infrastructure for Internet services and offer similiar services in web: web advertising, policy managing, acceleration.
Another significant issue is in integration of fixed operator VoIP infrastructure and MNOs mobility. I belive that soon we will see extremly new proposals on the basis of mobile IP telephony - WiMax competitors continue development and testing of such services - and MNOs will have to make answering proposals.
To sum up: it is good time to offer or at least begin activities for promotion of convergent solutions and new services (MTS continue to invest in new services, there are rumors that GT projects in Vimpelcom still have budgets). Main convergent solutions are:

WEB advertising (MTS and Vimpelcom have such projects in development)
WEB policy management
Internet acceleration
Mobile PBX
IP telephony for mobiles
Three screens solutions (IPTV, WEB TV, Mobile TV)

Thanks,
Denis.

Mobile Advertising in Russia

2009-05-19T02:31:00.000-07:00

Dear guests, in this post I'd like to bring Mobile Ads in Russia to light.

Mobile Advertising is not an extremly new idea in telecom world. Significant experience is summarized. There are success stories and big failures. One of the most dedicated to this theme resources is Telco 2.0 initiative with big amount of related articles in their blog. From economic point of view it is very attractive to monetize MNOs Subscriber base which is often very big. 50 mlns Subscribers is more than many TV channels have. This service represents new stream of revenue from media agencies, new market free of competitors now but very attentively looked for.

Foreign experience
Mobile Advertising is a special VAS for insertion of advertisement into channels owned by MNO: SMS/MMS/GPRS,EDGE,3G and so on. The most common ways of advertising are:

SMS/MMS broadcasted messages with advertisements inside.
SMS/MMS ad injection in P2P messages.
WAP/WEB banners insertion - ad injection during Internet surfing.

Response ratio is significantly higher in telecom rather than in standard web advertisements mainly due to very effective targeting not only based on Subscriber profile but on his behaviour too.

The most common parameters of targeting are:

Demographic
Behaviour
Context
Geographic

List of mobile ad deployments.

Blyk UK, Orange UK based MVNO with ad sponsored services. 2007. Push SMS, Push MMS, SMS Intercept. Airwide (First Hope). 6 incoming messages per day give 43 minutes of calling and 217 SMS per month.
Airtel India, Mobile Ad. 2007. Airtel Live!, Push-SMS. Openwave.
Virgin Mobile USA. Mobile ad campaign SugarMama. 2006. Push SMS, WEB banners.
China Mobile, Mobile Ad. 2008. WAP banners, Ad insertion into RingBackTone, Weather Forecast ad insertion, Missed Call ad insertion, MMS magazine.
Wind Greece, Mobile Ad. 2007. Idle screen advertising. Velti.
Vodafone Italy, Spain, Greece, Czech Republic. Mobile Ad. 2008 Vodafone Live! Banners, P2P SMS Intercept, idle-screen. Amobee.
TIM Italy, Mobile Ad. 2007. P2P SMS, P2P MMS Intercept, WAP-banners. Mobixell.

Mobile Advertising still represent small amount of income. Operators are trying to find the most effective ways of interaction with Subscribers. Gartner supposes 1% of income of MNOs are related to Mobile Advertising and in 2012 this share should grow up to 2%-7%.

The current moment is very good for mobile advertising because all media agencies and advertisers are looking for new ways of advertising. Mobile advertising is very effective and very cheap same time. World experience tells that it is very significant to give relevant bonuses to Subscribers and perform opt in before feeding them with advertising.

Russian situation
In Russia almost all MNOs are thinking of Mobile Advertising. Megafon has many ad sites and launched several campaigns already. They perform this project on HQ level. Not sure whether it will lead to centralized carrier grade platform deployment but they are evaluating such possibilities. Some projections from Megafon Commercial Director Larisa Tkachuk could be found here.

Beeline is going to start a tender for this project for carrier grade ad platform. They already have good experience in Mobile Advertising (USSD tails in balance reports and several more). I think they will launch something in the end of this year, not sooner. Main problem is absence of even small amount of money in Vimpelcom. But Mobile Advertising is one of projects which could be simply started on revenue sharing basis (at least in the beginning).

MTS launched several ad campaigns too and preparing requirements to production platform. I heard that they are going to start this project in several months. At the moment they have MMS magazine and several more projects. You may find more detailed information here. It is a good time to offer a trial to them, I think.

So, mainstream of Mobile Advertising in Russia is SMS/MMS broadcasts and intercepts, WAP/WEB banners insertion in third party portals. At the end of last year MNOs performed attempt to align forces in this area but nothing serious appeared. Currently problem is not in deploying new system but in discovering huge potential of advertisements - this is extremly new channels and advertisers afraid of investing in a new channel while MNOs afraid of loosing loyalty of its Subscribers. The story just begins. Have a good time watching it and may be participating ;-)

Thanks,
Denis.

Industry exhibition

2009-05-15T05:23:00.000-07:00

This week all Telecom industry was in good mood with the help of SvyazExpoCom 2009. Strange and a little bit ugly name but still the oldest telecom exhibition in Russia.

First of all I'd like to mention very tight attention of Government to this exhibition. Russian president attented the exhibition and visited several sites. It brings idea that Government is trying to solve crisis issues by stimulating telecom industry.

One of the most interesting places was pavilion with MNOs: SvyazInvest, MTS, Megafon, Beeline, Tele2.

SvyazInvest had one of the biggest two storey stands. From the early beginning they were visited by very powerfull persons: Medvedev (President), Schegolev (Minister of Communications). Many managers from daughter companies attended this exhibition and could be met at the stand.

MTS stand was joint with AFK Sistema actives. Intellect Telecom, Komstar, Skylink, MTS shared one big stand. MTS was demonstrating several corporate VASes (LBS, Messaging, 3G) and new brand Omlet with video streaming capabilities on mobile and web. Dmitry Medvedev didn't visit AFK Sistema stand despite of presence of AFK Sistema owner Evtushenkov and many top managers like Shamolin (MTS), Pridancev (Komstar). Evtushenkov said that there is 90% possibility that Medvedev will attend AFK Sistema and I thought "Even such powerfil persons couldn't predict future. Hence the more detailed you could predict future the more powerful you are. It is not the matter of money, but it is the matter of analytical skills."
Beeline. They had "Beeline City" stand. First of all Russian president paid attention to Beeline. He looked at Mobile TV (DVB-H standard). Another interesting features on their stand are: IPTV demo (Corbina) which recently commercial launched, Business services and 3G. President interest in Beeline could be thought as Government support to the company with shareholders war. They say that 1/3 of debt to pay in 2009 is already paid but very bad financials will push Beeline further down.

Megafon had similiar big stand with Smarts infront of it. They were quiet and as always green. They didn't show anything special but were presented. There are rumors that there was a message to all big telecom players to be presented at the exhibition in order not to be against Government willing to raise SvyazExpoCom power. Megafons so called MVNO Prosto was presented on different stand and was very popular.

Thanks,
Denis.

Time to name a winner

2009-05-14T10:53:00.000-07:00

Yesterday Vimpelcom announced financial results. They were the last out of "Great Three". I'll discuss the results of "Great Three", current situation and make some predictions.

Vimpelcom

Megafon

MTS remains the number one MNO as its income is 50.5 blns rubles. The most interesting competition is about second place. Below you may find Megafon feeling of market share.

I believe that it is not far from truth. Megafon was very successful in 4Q with anticrisis actions. Megafon acts according to market: enhanced bonuses, new tariff Prosto and even overall feeling that Megafon is the cheapest MNO helps them. MTS seems to be able not to respond to the crisis because of good financial conditions. But Beeline fastly loose its advantages over Megafon. Almost all projects are frozen, even significant ones. There is no contraction to the new environment. It seems that they don't realize that market changed, that new turns required. Possibly, it is because new top management haven't taken control of the company.

MTS is aggresively launching new projects in order to grow up VAS revenue. Megafon is concentrated on cheap proposals.

I believe that in near future Megafon will become number two MNO, Beeline will go down. It is not a good choice to hold Vimpelcom shares but MTS shares are still underscored I think.

Thanks,
Denis.

MTS bets on content

2009-04-29T05:02:00.000-07:00

Recently MTS announced launch of Omlet project.

This project is one of the major events on VAS market in Russia. It is purely convergent service. Subscribers are going to have similiar experience from web and from mobile where they are able to get content: music, video, game, and socialize. MTS made mix of web TV and VOD, mobile TV and VOD, games and social capabilities. Main priority according to Pavel Roytberg is to attract significant subscribers base to this portal - to get them consume service. They plan to attract 500,000 subscribers till the end of 2009 and 1,600,000 one year later. Overall investments are thought to be about $5 mlns. The result could be seen in near future - will Omlet be our legal content shop?

In Russia it is one of the first Mobile TV offerings with such a broad range of content. As example, Megafon Mobile TV still acts similiar to test zone with small amount of subscribers and live channels without any further development (solution is based on proprietary software with no features for enabling video in 2,5G networks). Beeline seems to have such a project in plans but facing huge financial problems at the moment and hence left all development projects on pause. So, MTS is confirming its status of VAS leader as from previous year VAS Conference. Moreover, it is one of the first projects in the world - there are single deployments of convergent web TV and mobile TV under single brand.

There is still a problem with piracy in Russia. Very small portion of content is being sold legally. But all change and this is not an exception. Soon legal content market share will grow and Content Shop projects will gain more popularity and revenue to its owners. And MTS bets on it. Long investments in right direction.

I believe that it could help MTS raise mobile traffic and gain revenue on content sales. I think that Content is one of the main trends in MNO business development aming others such as Mobile Advertising, Mobile Internet (traffic) and Mobile Commerce.

Thanks,
Denis.

Series of competitive analysis works (part 1)

2009-03-15T10:03:00.000-07:00

I'm begining the series of MNOs corporate strategy overview. They are made on my own observations and open sources of information (and a little bit of rumors :-) ). You are welcome to make your additions - I will be glad to post your thoughts.

The first part is short introduction to Vimpelcom (based on SWOT - I believe that it is very usefull way of short description of the company) which is pretty interesting to look at now because of its extraordinary situation.

Click to enlarge.

And below you may find current operational focus of Vimpelcom (from 3Q results presentation):

•Cut all non-essential costs
•Execute hiring freeze and identify further headcount optimization opportunities
•Aggressively re-negotiate contracts with key vendors
•Put on hold non-critical CAPEX orders
•Scale back CAPEX plans going forward
•Protect against currency volatility exposure through hedging

Second short overview is about MTS.

Click to enlarge.

Current publich strategy of MTS is following (called "3+2"):

Provide better subscriber experience. Differentiate network quality. Optimize CAPEX. Develop monobrand retail network.
Develop data traffic and content based services. Balanced development of 3G and EDGE.
CIS and developing countries expansion. M&A only in CIS in case of financial ability.
Effective expenditures. Optimize OPEX. Switch CAPEX to strategic projects maintenance.
MTS group development. Optimize business processes. Optimize organizational structure.

And finally, Megafon. This company seems to be the major threat for previous two MNOs.

Megafon has cost optimization activities but not so global as Vimpelcom and MTS. They don't have ambisious investments in foreign expansion, big retail network. They are very focused on cost effective proposal (MVNO "Prosto" - http://www.prostozvoni.ru/). At the moment they are performing restructurization (getting into the one company from several regional companies) but still active in their spendings on new solutions. It worths mentioning that Megafon is a closed company and not so limited by getting strong financial results. They are able to concentrate on subscriber base growth rather than USD revenue.

You may find pdf sources at the bottom of the page.

Thanks,

Denis.

Small portion of analisys

2009-03-12T12:59:00.000-07:00

Yesterday MTS announced financial results. Consolidated net income down 6.8% due to non-cash FOREX loss through US GAAP translation of US dollar-denominated debt. This caused significant fall of its shares on NYSE (more than Vimpelcom). MTS was first of MNOs who published 2008 financial results. This loss is highly dependant from debt value which is more than Megafon debt but much smaller than Vimpelcom one. It is simply to predict that Vimpelcom results will be much worse and this will cause significant drop in its shares. At this point I advice to buy MTS shares after Vimpelcom financial results announced (it will cause chain effect and fall of MTS shares) but in 6 month perspective it is clear that MTS should be a leader in financial results. MTS has strong and aggresive market strategy - they are trying to attract new subscribers from different networks (its churn rate rose but I believe Vimpelcom churn should be higher) and develop poor market segment, but not so good as Megafon. MTS's spendings on advertising on the same level of quality from subscriber point of view. MTS started playing with tariffs and GPRS-internet traffic counting policies (increased since March 26th counting edge from 5kb to 100kb).

Vimpelcom due to Golden Telecom managers invasion to all relevant position is in very bad situation (frankly speaking, 2 debts from SberBank and icreased tariffs influence too) - bad corporate climate, big debt will cause much higher non-cash FOREX loss, new top managers will spend time on restructurization on Golden Telecom managers moving to relevant positions. At the moment I see that almost all strategy development of Vimpelcom is stopped - they are trying to survive in recession (as example MTS is cutting budget, looking for cost-savings and Vimpelcom is trying to find where it is possible to spend money from previous plans). Bad financial results and internal problems will have synergetic effect in shares drop. I believe it is good time to sell Vimpelcom shares. Their shares will be interesting in 6-9 months. It will be the time for effective actions of new management (maybe in worst case even some kind of nationalization), new experienced manager will have to decide strategy and find a way for business development. TV shows famous russian show man Fomenko with advertising of new lottery. Very interesting way of loosing subscribers - let's take last money from them - not far from stealing.

In same time Megafon is silently aquires new subscribers becuase of country wide feeling like Megafon is the cheapest MNO (recently it launched low income subscribers targeted MVNO called "Prosto" in russian sounds like "Simple"). I think its results will be good enough (don't forget that their debt is much smaller and they don't spend a lot of money on buying retailers businesses - I believe they are waiting for cheaper prices and hence for much more effective purchases).

I think Tele2 should be mentioned too. They began as discounter and unfortunatelly weren't allowed to be in Moscow but in other areas they are well presented. It is like magic time for them. Low income segment is incredibly fast growing (amount of subscribers in this segment). In case Tele2 is able to provide similiar range of essential services they will win from this crisis. It could be well seen from corporate segment - this segment replies first on hard time.

Thanks,

Denis.

Lean and Mean Strategy

2009-02-15T03:40:00.000-08:00

Here is the interesting letter I received some time ago from Carrey Sandera on my question about cost savings opportunities for MNOs.

I would suggest the Lean and Mean strategy. The Lean and Mean strategy will turn many mobile operators business upside down. Mobile operators will move focus away from doing everything themselves, to instead letting external partners handle a great many of the tasks that mobile operators today consider as part of their core business.

The most revolutionary and significant characteristic of the Lean and Mean strategy is that the mobile operator will stop marketing themselves as an independent brand and instead operate as a "carrier's carrier". The business model is based on renting network capacity to other mobile operators, MVNOs, SP’s etc. Customers will thereafter only be serviced by various types of wholesale customers via many different brands. For the mobile operator it is important to be able to attract the "correct" wholesale customers - in other words wholesale customers that can attract many consumers and generate high network traffic, as it will be these wholesale customers that will give the mobile operator a profitable business case. The "correct" wholesale customers could be wholesale customers that currently offer other telecom services in the form of IP telephony or cable TV etc. where mobile telephony would be an excellent supplement for them.

For the mobile operator, the level of costs is very important when competing in attracting wholesale customers and outsourcing - and the use of partnerships - is an important part of the mobile operators’ business model and essential in the quest to achieve a more cost-effective operation. Tasks that previously were considered part of mobile operator's core competencies will increasingly be outsourced to external companies that will be able to handle these tasks more efficiently and at lower cost. This will be the case for e.g. the operation and service of the mobile network operators, where a number of mobile operators have already outsourced the daily operation of their network to other companies.

Outsourcing is not new for mobile operators and has been used before to reduce costs or make costs variable. What is new is the business areas that the operators are choosing to outsource to minimize their costs. Many of the business areas that operators are focusing on are areas that most operators today perceive as part of their core business. This is why these business areas have traditionally not been taken into consideration as possible outsourcing areas. With the Lean and Mean strategy, mobile operators will attempt to ensure that the most possible fixed costs become variable, partly to better be able to adapt to changes in the market and partly to find cost savings.

When using the Lean and Mean strategy, the mobile operator has no direct costs in connection with acquiring individual end-users, as those costs are maintained by the wholesale customers. The mobile operator will therefore have a positive accumulated cash flow on all customers from the first day and the mobile operator can achieve far better earnings as one of their most significant expenditure items (SAC) - that is up to 25% of many operators total costs - disappears. Alternatively operators can also utilise the saving to reduce the various network prices that their wholesale customers have to pay, to thereby hopefully attract more wholesale customers to use their network and thereby become more competitive and achieve a larger market share.

When using the Lean and Mean strategy, the mobile operator only retains the most essential part of their business in-house, while the rest is outsourced to minimize costs. The essential parts of the operators business are:
• License
• Billing system
• Network-centric services/platforms

Other areas that are central to the operators business are:
• Outsourcing
• Wholesale customers
• Network coverage
• Telemetry
• Add-on products
• Hosting services

Than using the Lean and Mean strategy will to try to significantly reduce their CAPEX compared to previously. Mobile operators will try to ensure that they do not bind capital in tangible assets like for example infrastructure, that the mobile operators traditionally have invested billions of Euro in. This will be a break with tradition as the investment in - and operation of - mobile infrastructure has up to now being considered as one of the mobile operators most important core competencies.

Cost saving proposals

2009-02-14T12:22:00.000-08:00

I would like to begin my post from short introduction of macroeconomy influence on companies. Economists divide time periods into economic growth and economic downturn. Reasons and results could be different but companies strategies were determined long ago:

Gain as big as possible market share during economic growth or market growth
Gain maximum efficiency during financial downturn

The most cost effective player will spend extra funds on enhanced value proposal (for subscriber) and finally will get better financial results. In this post I'd like to tell about cost saving solutions which could bring additional efficiency and even revenues to MNOs.

Energy Consumption. Energy savings is a direct way for cost savings. You may find broad range of solutions for this purpose: PC terminals energy savings (as example http://www.greensnapper.fi/component/option,com_frontpage/Itemid,1/lang,en/ ), RAN energy saving with special antennas ( Ericsson activities http://www.ericsson.com/ericsson/press/facts_figures/doc/energy_efficiency.pdf ) and even means of virtualization for data centers. Main task here is to find minimal CapEx for initial deployment.
Managed Services. Hosting and outsourcing are well know ways of decreasing expenditures and hence increasing revenues. In these cases operator doesn't spend on hardware, maintenance engineers, energy consumtion and many more. Managed services could bring world wide experience to MNOs additional services with minimal expenditures. For more detailed information have a look at http://www.gemalto.com/telecom/allynis/
Lean and Mean strategy. Detailed description could be found in separate post (http://rustelco.blogspot.com/2009/02/lean-and-mean-strategy.html).
RAN&IP sharing. Many MNOs from Europe and Americas share their RAN and IP networks. Well known fact - Russia is huge. It is very expensive to have own channels all over Russia. All MNOs from "Great Three" invested a lot into building their national channels. Some areas in Russia are very hard to make good coverage, as example Far East. Belorus Government as I think made very wise step. They require to share networks of MNOs. Really, it is foolish to have 3 antennas sites of 3 MNOs in one place. It is clear that there are hidden great cost savings through sharing.
Device-based self care (&call center optimizations). Main solution is to decrease number of call center calls and hence decrease call center expenditures (which are pretty big in MNOs budget) by implementing device-based self care product. This application is being launched in case of calling to MNOs self care IVR. Main relevant information is being received through GPRS channel (which is much more effective rather than IVR channels). Subscriber gets his account info, services management and even special services promotion on top of the application screen. You may find several interesting articles in Internet regarding SNAPin solution which was implemented in several European MNOs. Later this company was bought by Nuane and product now is called Nuance Mobile Care.
Fraud Management&Revenue Assurance. Well known fact that 5%-15% of Income in Telecom are going to Fraud losses. So, implementation of such systems could bring 5%-15% of Income increase. Almost all big MNOs already have implemented such systems but small and middle MNOs remain fraud affected.
RAN optimization. There is niche of solutions for RAN optimization. Such solutions help Network Department managers to optimize their expenses on building and operating mobile networks. Main cost savings are contained in using real data to determine low coverage areas and making decisions to deploy Femtocells, repeaters, or strategically placed new sites, maximising ROI with limited budget. Network issues could be discovered with real time Subscribers experience. This help to improve engineering efficiency in resolving customer complaints hence minimize OpEx. The end result is better quality RAN helps MNO to decrease churn. I would recommend looking at www.arieso.com and check their products for this area.
Mobile Internet data optimization. Gaining popularity unlimited data tariffs could bring a lot of head ache to MNOs. It is very desirable to prevent Subscibers from Not Fait Use of Mobile Broadband. As example, Camiant Multimedia Policy Engine was deployed in one of Vodafone countries. It helps to decrease bandwith of subscriber channel after breaching 2Gb monthly limit. Many Subscribers are using torrents which could eat very big portion of traffic. There are solutions helping to minimize torrents traffic (performing caching of such data). Another thing here is to compress Mobile Internet traffic (especially when it is unlimites). MNOs could find here direct cost savings on data transmission while Subscriber could experience faster web pages downloads.
Telecom Expense Management. Frankly speaking it is not directly for MNOs. This is for their corporate Subscribers which are very interested in cost savings too. They will find a way to decrease their telecom expenses but it will be better if their Operator provides them means of telecom expenses analysis. In this case MNO could gain additional money but not only loose on minimized expenditures from Enterprizes. More detailed information could be found on EZWim site (http://www.ezwim.com/) and their blog (http://www.telecomexpensemanagementblog.com/).

As always I'll be glad to get your thoughts and feedback.

Thanks,

Denis.

Corporate proposals from Mobile Operators

2009-01-24T13:51:00.000-08:00

MNOs always relied on corporate subscribers as major revenue generators. This is very significant to maintain corporate subscribers loyalty and one of the best ways of this is providing of special corporate services. As example MTS is trying to attract new subscribers through offering mobile communications to corporate subscribers family members. You may found plenty of corporate proposals on web sites of leading MNOs in Europe and USA:

http://www.t-mobile.co.uk/business/services/
http://www.o2.co.uk/business/corporate/productsandservices
http://www.vodafone-dataworld.co.uk/default.aspx?pageId=21

I was looking for the most promising innovatove proposals which could bring new opporunitites for MNOs. Below you may find short list of them. I'll provide presentation a little bit later. At this moment let's simply realize their potential. Most of these services could be launched with minimal investments from MNO and this is very valuable in nowadays turmoil. Spendings needed only for MNO branding and hosting preparations (no investments into hardware).

Soonr (www.soonr.com). Promising service which already gained popularity all over the world. This is Sales Force Automatization task mobile implementation. Another popular term for such kind of software is Cloud Computing. Mobile employees could be powered with remote access to corporate internal documents storage. Main tasks which could be performed:
- Publish documents from mobile device (smartphone). As example works made Acts could be published from client site. All these documents are stored in reliable (with copies) storage.
- Access documents through mobile portal (contracts, proposal, presentations, templates etc)
- Collaboration tools and - so called mobile work flow
- Documents printing/faxing/emailing
Corporate portal for services and applications management. It is an essential tool like App Store for iPhones. Such a solution is a starting point for driving corporate VASes promotion. Special business cases for business process mobilization and tools for this should be stored here. Moreover it is the place for MNO Partners to promote their developments.
Range of special PBX offers. As example, 2N (http://www.2n.cz/index.html) – broad range of corporate solutions. The most interesting of them are mobile PBXes and Virtual PBX. There is a strong trend for CAPEX and OPEX minimization in SMEs budget. This is very comfortable to buy small box and make office IVR enabled. This is fast and cheap way to gain new level of clients interaction for SME. Definetly such solutions will gain popularity. Here you may find info about Telefonica activities (http://www.2n.cz/company/references/customer_references/telefonica_o2_resells_2n_products.html)
Nuance Mobile Care gives ability to manage corporate smartphones (it is not the only purpose of this solution). Operator could bring IT deparment or itself manage corporate mobile devices in order to increase corporate VASes penetration, boost additional services using (email, corporate applications, especially different mobile CRM access and so on).
LBS integration solution. This could bring new revenue from corporate clients which would like to automatically collect location information of courires and other mobile employees.
OTA backup&restore in corporate implementation. Storage of long list of contacts on server side, text and other messages, call history, alerts and so on. This could bring special feature - calls detalization where numbers will be replaced with contact names from phone book. As example, Gemalto (http://www.gemalto.com/) is able to provide such opportunities (http://www.gemalto.com/axalto/Company/press/pdf/T_Mobile_Slovensko_en.pdf).
Carrier grade solution for IT managers alerting by SMS/Voice/MMS – standard procedure of client monitoring system integration should be provided.
Scanr( www.scanr.com ) – replacement for faxing in some cases.
Telecom Expense Management system. Allows corporate clients to manage their expenses on telecom.

I'll be glad to discuss other opportunities and get your comments on these VASes.

Thanks,

Denis.

Knocking on the right door

2009-01-11T12:44:00.000-08:00

All sales people know how important to knock on the right door during sales cycle. One of the main tasks is to find responsible people able to make decision. I hope my blog will help all interested professionals to find this way. At this post I'd like to discuss Megafon.

First of all in current situation Megafon is in my opinion the most probable buyer. Megafon debts are lowest among Russian MNOs. Megafon has a lot of ways for improving it's business with different innovative projects.
Megafon has Head Quaters (HQ) in Moscow but many decisions are being made in St. Petersburg - Megafon's homeland. All regional subsidiaries were independent companies that's why often buy decision was made on regional level. MTS and Vimpelcom have centralized structures and all projects were going through Moscow HQ. Finally decision to centralize Megafon was approved. http://megafon.ru/news/newsarhive/11586/
It means that Megafon should take same structure as MTS and Vimpelcom. I think it will increase HQ departments ability to influence on decisions. The management should become more centralized in same time current relationships with regional Megafons could loose their wheight. Further standartization should be mentioned too. Soon Megafon should perform IT and technological infrastructure standartization in order to get the most possible synergy effect. As example there are different Call Centers in different regions supported by different vendors and SIs.
An additional consequence of this restructurization could be the temporary delay in making deals. I think such step will take not less than a quarter and in summer time Megafon will be ready for business cooperation. I do not take into consideration that this step will allow Megafon gain publicity on Stock Exchange.
Another piece of information is in a reorganization of managing companies. New attempts of gaining synergy should be taken soon according to Vedomosti (http://www.vedomosti.ru/newspaper/article.shtml?2009/01/11/176209). Vladimir Zhelonkin (former SvyazInvest executive) became "AF Telecom Holding" CEO. And his main task is to provide synergy between different actives of Alisher Usmanov. Concrete actions should be discussed during Board Of Directors of TelecomInvest which includes directors from media and internet actives of Mr. Usmanov. It means possibility of huge amount of new innovative projects around Megafon.
List of actives: Mail.ru, Odnoklassniki, Vkontakte.ru, HeadHunter.ru, Freelance.ru, Livejournal.com, Gazeta.ru, Newstube.ru, "Kommersant Holding", "Muz TV", "7 TV". All these projects could gain synergy effect in Megafon networks and among Megafon Subscribers. I believe it is a good opportunity for vendors and SIs to offer their services in deploying innovative mobile features.

What do you think about Megafon?
Will it be easier to cooperate with Megafon?
How soon positive effect will be?
Is it a good time for such step?

Thanks,
Denis.

Downturn economy predictions and trends

2009-01-08T07:50:00.000-08:00

I believe that crisis it's not only the time for loosing but it is very good time for gathering new clients. It is a good time for gathering mainly because of other players loosing. Some MNOs will loose their Subscribers (sale less new contracts with increased churn rate) other will gain them. Some vendors and SI will loose deals and in same time more active and wise one will gain new contracts and business development.
Subscribers begin to perform much more detailed analysis of their spendings. MTS first took this paradigm with New Year tariff advertising as I mentioned in previous post.
I'd like to share my thoughts on Russian Mobile market trends in 2009:

MNOs will launch several 3G oriented services. After spending millions on 3G infrastructure it is strongly required to fill networks with content services like Mobile TV, Mobile Radio, Video Calling services. Russian Great Three MNOs have project groups for such projects and already performed some investigations of launching such services. Some vendors offered their experience and systems. In 2009 commercial launch should be made.
Mobile Advertising. It could be additional revenue generation factor from WAP/WEB banners insertion, SMS/MMS peer to peer ad insertion and of course MMS campaigns with rich content ads. 2009 could be the starting year of these activities.
Simple Video Call propositions.
Device based Mobile Internet. Widgets, specialized portals, new internet offerings, branded internet web browsers will be started for evaluation.
Mobile Commerce. MNOs will enhance their activities in attracting Subscribers to mobile payments. This interest was emphasized at the conference. http://www.mobilepaymentsrussia.ru/
Mobile Broadband. MNOs will try to compete with mobile broadband offerings like Yota (www.yota.ru). Special flat rate tariffs will be proposed. As example Vimpelcom already propose switching to Apple Fresh tariff (with unlimited GPRS internet) with other than Apple iPhone models. Hence IP compression and optimisation tools will take popularity (P2P traffic optimisation etc).
Pricing wars. In downturn time there is a big desire to attract more Subscribers with special anticrisis discounts. This trend already seen on market. Additionally advanced discounts could be entered on market - as example cell load discount (discount when nearest cell isn't loaded) in order to spread load on network and hence increase cpacity, delayed content delivery discount (get content later while network isn't loaded for cheaper price).
Content portals improvements. More content, much easier access. Megafon and Beeline will try to reach MTS portal success.
MNOs will increase their efforts on corporate Subscribers attraction. Beeline will use its Golden Telecom actives for such proposition. Megafon is going to build it's own infrastructure, MTS will increase collaboration with Komstar. As example special office GSM routers could gain popularity (http://www.megafonnw.ru/info/rus/news/pressreleazes/mobile_cabinet_3grouter.html).
Much stronger requirements to ROI of vendors offerings. I think will be initiated projects with ROI in less than 1 year.
Closer integration and cooperation with retail industry to gain additional revenue.
Branded phones proposals. Modu phones, Huawei etc.
MVNO developments and startups. But I'm sure in their unsuccess except ad funded mobile communications like in Blyk.
All MNO will try to gain minimization of investments and proposition of revenue sharing models with almost zero investitions. In case some system integrators could provide end to end solution (system infratructure, deployment, licenses, content) they could be a leader in tenders on such systems.
MNOs will try to attract independent software developers like Orange, T-Mobile, AT&T do (http://developer.t-mobile.com/site/global/home/p_home.jsp). So called application stores could gain popularity.
Maybe Beeline and Megafon will realize that content aggregators are the showstoppers in their content success. :-)

Additionally I'd like to add these thoughts:

http://mobile-thoughts.blogspot.com/

http://www.m-trends.org/2009/01/mobile-and-wireless-predictions-for-2009.html

Thanks,

Denis.

New Year outdoor campaigns

2009-01-08T06:11:00.000-08:00

I'm very interested in continuous fight for Subscribers between leaders in Russian mobile market and I performed small research of New Year campaigns - good time for gathering new clients in Mobile services.
During Russian holidays I was wondering about primary focus of "Great Three" MNOs. Of course one of main direction for promotion of MNO is outdoor advertising. I spent about 12 hours driving through Moscow biggest roads and overall route is about 700 km. MTS is almost 100% concentrated (as Jack Trout proposed in "The marketing Warfare") on New Year tariff promotion: outdoor, TV ads, movie in cinemas, portal. This is very strong offer: cheap price inside MTS network and very expensive outside it, strong advertising campaign on TV screens, New Year magic theme. The main advantage of MTS is sharply directed campaign - all forces aligned to be the main New Year offer. I bet that it will give significant results on subscriber base growth rate of MTS during first quarter.

In same time Beeline divide efforts on advertising its iPhone proposal, interesting Roaming offer, Optimal Budget (SME proposal). iPhone is not hot theme and I'm pretty sure that without exclusivity for Beeline it is mistake to advertise it. Those who need iPhone already bought it, others know that it pretty simple to buy it now from every MNO. I do not understand aggressive Roaming advertising - it isn't the key factor for significant amount of Subscribers especially in downturn economics. Optimal budget is a new proposal for SME segment - the worse design I've ever seen - white text on yellow background impossible to read. Idea is very good for crisis time but implementation is very hard to understand. I remember Sonet proposal of 1998 crisis solution - "Anticrisis" tariff - it gained popularity very soon $2,5k for lifetime contract. Beeline has relatively small amount of bonus ads which I found interesting (because of New Year theme and 10% payment bonus). Summary for Beeline - very ineffective way of spending advertising budget.

Megafon has relatively small amount of outdoor ads. It seems that they try to meet their audience in other places. As example they had sponsorship contract with russian business TV channel RBC, a lot of ads in industry magazines. Additionally Megafon performed pilot launch of branded mobile phone (with Huawei) in North West region. Idea is to make present package for New Year holidays. http://www.vedomosti.ru/newspaper/article.shtml?2008/12/08/172628 Additionally I'd like to mention that subway halls are full of Megafon advertising. Interesting targeting but do not forget that russian subway isn't a poor people way of transport.

As short summary, it is clear seen that MTS is performing aggresive campaign vs dispersed (after Golden Telecom merge) Beeline and Megafon. Soon Megafon and Beeline will be seeking for answering tools: unlimited internet, special discounts, new services offering (a.e. branded phones).

What do you think about most effective ad campaigns? May be some advice from European and Americas campaigns?

Thanks,
Denis.

Small portion of analytics

2009-01-06T06:28:00.000-08:00

Russian business news magazine "Vedomosti" published small portion of MNOs financial analysis. http://www.vedomosti.ru/newspaper/article.shtml?2008/12/26/175603
The most interesting part of it below on picture. This is debts of MNOs before crisis according to their official financial reports.

You may see significant increase of Beeline debts after Golden Telecom and Corbina aquisition. Of course not all debts should be paid in 2009 but it is very hard to refinance debts in current situation. I think it is the answer on expenditures cuts in 2009. Beeline will have to spent almost all revenue on debts and there is no way for many new projects.

MTS and Megafon already refinanced part of their debts and able to compete for Beeline market share with aggressive strategies. They have already begun this - in the same article there is information about average minute cost (APPM) going down in MTS and Megafon while Beeline increased it.

Thanks, Denis.

Mobile VAS cases

2009-01-02T16:13:00.000-08:00

Dear Colleagues,

Here http://www.slideshare.net/dangerden/mobile-vas-20-cases-presentation you may find my presentation available for download about gaining popularity mobile services all over the world. I'll be glad to get your feedback.

Thanks,
Denis.

Hard competition on Russian Far East

2008-12-30T04:38:00.000-08:00

There was a land part on Russian Far East where Beeline wasn't operating. Vimpelcom (Beeline brand owner) gained 3G license on that area (Primorskij region with capital in Vladivostok). 3G network is almost built there. Before Beeline there was 4 MNOs: NTC (local MNO - current leader - owned by Korea Telecom), MTS, Megafon and SvyazInvest daughter - Akos (which Beeline tried to buy many times).
NTC is the leader because of made in Vladivostok (local provider) - they have about 1.2 mln subscribers. And now competition is becoming hard one. One of the main differentiations is the Mobile Internet speed. Beeline owning 3G license after building wide spread network will be the most effective in this field and MNOs are trying to decrease this negative influence. As example NTC is considering Mobile Internet acceleration tools.
I'm sure that Mobile Acceleration is eally important solution in operator's network. Average web site volume is continiously increasing while speeds are still the same (except new 3G technology), radio channels problems with delays are still the same. Using smartphones for web access is really hard because of up to 5 minutes upload time. Subscribers don't need these high level details in pictures. Mobile Internet often used for news serfing, mail access, chats etc. It is significant to increase upload rate 2 or may be even 3 times by cutting images quality and additional optimizations. Many of my colleagues decided that accelerated Mobile Internet is much more attractive and they are ready to pay additional fee for acceleration. Moreover after switching off Mobile Acceleration they are not willing to use it in many cases. As example to check mail on mail.ru with Mobile Acceleration is attractive from smartphone but without it they would better wait until getting home.
Additional reason to implement such service is a clear trend to flat tariffs - MNOs are becoming Mobile ISPs and trying to compete with fixed broadband ISPs. Compression of Internet traffic inreases network volume (decreases radion expenditures) and maximum performance and in same time inreasing Subscriber Experience.
Most of European MNOs already implemented such solutions. It could be very effective step against 3G expansion. But unfortunatelly there is strong term of switching to "Great Three MNOs" - their brands are strong and aggressive advertising is much more powerfull than local players could afford. Of course crisis will give some time for local players concentrated on better offerings especially in case of cheap services.
Another local player BWC in Siberia launched Internet Acclereation from Venturi Wireless (http://bwc.ru/gsm/internet/venturi/) I think because of the same reasons. As I know such activities performed Megafon which decided to have Venturi Wireless (with local St Petersburg Olenkom partner) solution for its Mobile Internet acceleration - soon we should see first results. Another vendor Byte Mobile teamed with Reksoft - Russian outsourcing software developer - to get on russian market with their solution.
I think this solution soon will be in every MNO infrastructure. Let's wait for Beeline and MTS steps in this direction. I'll be glad to know your opinion about Mobile Internet acceleration usability.

Thanks,
Denis.

New Year Tariff

2008-12-30T03:17:00.000-08:00

New Year is the most valuable holiday in Russian people mind. It is very significant for MNO to attract as more Subscribers as possible during this timeframe. In this year Beeline is concentrated on dealing with the crisis and gaining synergy from previous merge with Golden Telecom. I think that's why there is no aggressive advertising of Beeline now - budgets are cut. Many projects are postponed until better days and money are being collected for credit payments in the beginning of 2009. Even more, I heard rumors that all payments are frozen now there. So, lets switch to other MNOs :-)
I spent some time on watching "New Year Tariff" movie. I strongly believe that it is one of the most effective product placement I've ever seen. Mobile communications are strongly tied into story line. You may see MTS only twice during all movie: at the early beginning and at the end. MTS office manager is a wizard presenting love to everyone who comes and buys New Year tariff. Magic love story happens with guy whou bought New Year tariff - he gets connected to a girl from different time (one year ago). He sends her MMS, makes video calls and of course talks to her... MTS makes it true - real lovely mobile communications. At it works!
MTS brings redundant communications (even between different times), love, magic. I think this movie could be the real New Year theme for future holidays every time raising MTS popularity. I would recommend such steps to almost all MNOs all over the world. It is a good experience from Russia with love and friendship.

Happy New Year! I wish you a great success on all markets, especially on the Russian :-)

Thanks,
Denis.

Mobile Operator movies

2008-12-26T06:41:00.000-08:00

Product placement is very popular tool of effective advertisement. One year ago Beeline was engaged in making remake of famous russian movie "The irony of fate 2" where one of main characters worked for Beeline and was solving problems with base station during film :-) You may find trailer here http://ru.youtube.com/watch?v=E-gqC0khKa0 This film is being shown in all cinemas of Russia.

Now Beeline main competitor - MTS launched New Year tariff and made special film called simply "New Year tariff" where main characters gain his luck with help of MTS new tariff. You may find trailer at the bottom of my blog or here http://ru.youtube.com/watch?v=jO9SBpLsOwg

I think it wont help New Year tariff to be popular but it will increase MTS brand in case film is more or less interesting. Similiarity of ways is seen even by child but movies with famous actors improve brand knowledge.

Megafon has chosen different way - they launched special present - pack of Megafon branded phone and SIM card. They position it as a present, very cheap but still valuable present. Which presents are now popular? Yes :-) New Year ones.

Beeline still didn't confirmed any special New Year actions (I believe their previous year film The irony of fate 2 will be shown on some of federal TV channels for free) except preparing network for high usage during holidays.

Thanks,
Denis.

Russian mentality

2008-12-26T02:37:00.000-08:00

In the recent news posts of CNews you may find an article
http://telecom.cnews.ru/news/top/index.shtml?2008/12/25/333381
regarding not efficient deployment of CRM in MTS - the biggest Russian MNO. I do not know who is the Customer of the story but results are very clear. MTS bought CRM deployment from its affilated system integrator Kvazar Micro and spent more time and money than usual.

All russian MNOs have affilated partners. In Russia going to the right door (with right partner) is extremly significant. Of course it is the root of many problems with inefficiency but it is so and will be so. Russian businessmens often sick with an idea to make all value generating cycle with their own hands. Is it hard to develop billing for big MNO or gain experience to deploy CRM? Not so hard in Russia :-)

As mentioned in the article MTS often works with affilated Sitronics and Kvazar Micro. Hint: do you understand who is able to push vendor solution to MTS? Yes, companies which closely works with Kvazar and Sitronics. In same time Beeline has much more honest procurement of system integration and solutions and there is no such a lovely partners. Frankly speaking some preferences exist but they are 90% from previous good cooperation experience. Megafon has their good partner Telecom Design.

From VAS point of view MTS is pretty open for Content Providers making direct connections without affilated Content Aggregator. But Beeline and Megafon works through them. Megafon has Incore and all connections (Voice and SMS) are being done through it. Beeline has Temafon for such deals. In this case I think Incore is much more exerienced in VAS area rather than Temafon. That's why Beeline content portal is s ugly. About 4 years ago there was direct Beonlin portal for content providers and situation was much better for Beeline. As result such affilated business bring inefficiency in content VASes and poor VAS offer from MNO.

Thanks,
Denis.

Tariffs VS VASes

2008-12-25T07:38:00.000-08:00

I believe one of main problems here in Russia is that MNOs are trying to launch new tariff for different types of subscribers differentiation. During my study I found tariffs for:

Social groups (tariff for military men from Beeline, students from Megafon, children)

Typical usage scenarios (Mobile Internet, Messaging, Long calls, Typical Mobile calls,Typical fixed calls)

Geographical (Moscow suburban)

Holidays (New Year tariff from MTS - Does anybody want it???)

Subscriber mentality ("Sharp billing" :-) from Beeline, about 5 tariffs "Business usage" from MTS - they think that Corporate pack of tariffs is not enough)

Amount of included services (minutes of calls, SMS, MMS)

In same time almost all European MNOs offer Price based differentiation of tariffs and sell services (so called VASes). What Subscriber is realy care about in choosing tariff is price. Let Subscriber choose amount of money to spend on core services and after that let him choose additional services.

I'm sure that Jack Trout idea about positioning works perfectly and it describes why it is almost impossible to decide difference between our MNOs. "Great Three" MNOs have more than 15 tariffs (I'd like to mention that Megafon policy is much better that others) and it is hard to decide which suits my needs. I tried to choose new MNO provider about two months ago but I so tired investigating Beeline portal that I decided that it is too early to change something.

Tariff is a product for MNO. MNO has to decide product line ad it should be clear for Subscriber which product suits his needs. There are a lot of examples in Jack Trout book called "The new positioning". It worths mentioning Chevrolet example - on early success stage they had cheap family cars and now when they have broad range of products they are experiencing troubles. What is Chevrolet now? It is not family car anymore. It competes with different car models of same corporation.

Exactly the same we see on Russian market of mobile communication. Are there many mothers decided to choose Beline because of "Mobile Mother" tariff which includes special wap portal and direct line to mothers consultation? I don't tink so. There is no clear product line here hence there is no clear targeting. Launching new tariffs brings Subscribers to confusion. If I'm a physical subscriber why I'm offered by range of business tariffs from MTS? These mistakes don't allow me to choose good for me operator:

Is MTS targeted on business users?

Is Megafon targeted on low cost communicatios?

Is Beeline targeted in family users?

May be they are targeted on all segments? It doesn't work with such big amount of products...

Just think about 29 MTS tariffs, 25 Beeline tariffs and 13 Megafon tariffs.

Do you understand difference between "Exciting things 08", "Monster of talking" and "Monster of talking+"? Are these products differentiated enough to be different products? I'm sure that NO.

MNOs should drop their tariffs and get new ones based on price. After that tariff constructor from broad range of services should be provided. These addons will help Subscriber to get needed services from MNO and pay optimized price for them. I think good examples are:

http://www.o2.co.uk/mobilestariffs/tariffs/paymonthly/boltons

http://www.three.co.uk/Pay_As_You_Go/Do_more_with_Add_ons

This approach will:

Target MNO on solving subscriber needs!

Simplify decision to be MNOs Subscriber

Concentrate Subscriber on MNOs VASes

Make MNO's product line clear

Dear colleagues, I'm very interested in your opinion regarding this theme. Feel free to send your comments :-)

Thanks,

Denis.

Who is the leader in Russia VAS?

2008-12-17T03:35:00.000-08:00

Not so long ago held 5th VAS Conference announced VAS leader in Russia. I was a little bit surpised that it is MTS but after competitive analysis decided that committee was right.

MTS has the most attractive conditions for content providers.

Internet traffic revenue sharing is a real plus for many projects: it makes several of them possible at all.
Direct connection to MTS infrastucture is possible. Megafon and Beeline offers connection through affilated Content Aggregators.
Broad range of technological interwoking: Voice, MMS, SMS, WAP, WEB. Megafon and Beeline aren't able to offer MMS connection.

I believe that MNO allurement to Content Providers is the key to VAS success. Moreover community is the main contributor in VAS business development. Content aggregation paradigm in this case is a limitaion factor.

MTS was the most active in launching new services to commercial stage.

MMS portal is very impressive (with UGC model implemented). Megafon has very weak MMS portal and Beeline doesn't have it at all. UGC model guarantees income of huge amount of interesting content, subscribers are involved in service development.
Music shop is the biggest in Russia and effectively promoted by MTS.

I'm really excited by MTS MMS portal. It is very innovative service and it is alreay gained popularity all over the world as MMS usage booster. Even mobile phones vendors like Nokia are promoting such services on ther dedicated platforms. Mogreet is another independent provider of such service (www.mogreet.com).

It shows that MTS isn't concentrated on only building 3G networks but in offering competitive VAS proposals. It is strong point to offer rich content services in order to load 3G networks.At the moment rich content services are boosting MMS and mobile internet usage all over Europe and Americas.

I'm sure that Beeline didn't manage to be the first in time but soon should be the leader because of big amount of efforts spent on new services. As example, Mobile Commerce implementation in Beeline is the most effective on Russian market and they have potential for further development of this service.

From another point of view the crisis will definetly influence on VAS ativities and only "quick winning" projects will be started. This trend will decrease possibility for innovative and interesting services but not so good in quick revenue generation.

The answer about future leader could be in HR area - definetly will win that MNO which wont loose right people. It will be interesting to watch at Blackberry competition between MTS and Beeline. As far as I know Megafon doesn't have such activities.

I'd like to know your opinion about VAS leadership in Russia. What is the most impresive VAS on Russian market?

http://polls.linkedin.com/p/13689/dnyiw

MTS situation

2008-12-09T00:47:00.000-08:00

Dear colleagues,

Here you may find rough analysis and my forecasts on MTS. Initially you may find some information here: http://www.iks-media.ru/news/2390304.html
and here: http://www.cellular-news.com/story/34739.php

As you may see situation looks like in VimpelCom:

short-terms debt is >$800mln
rubble deprecation causes big losses (not meeting previous forecasts)
debt problems with brother companies in AFK Sistema (Sitronics and Sistema GALS)
AFK Sistema much more influent on MTS divident payments (than Altimo on VimpelCom) and will try to get as much as possible from MTS to cover its losses in other companies

There are several rumors about future 10% jobs cut in MTS - I think it is about efficiency improvement during crisis. CAPEX on projects isn't frozen but projects are moving very slowly. I'd like to mention MTS's ongoing investments in 3G network - new cities continue to get 3G coverage. It will cause increase in revenues from Mobile Internet traffic but special 3G services are still not anounced.

I'm pretty sure that in 2009 year the most popular reason for buying solution will be cost-cutting (efficiency improvement). Several 3G services should be launched too for marketing purposes.

Thanks,
Denis.

VimpelCom situation with crisis

2008-12-06T12:34:00.000-08:00

Please, have a look at http://www.lightreading.com/document.asp?doc_id=168602
Here you may find good explanations about VimpelCom performance over the crisis. Having VimpelCom as a client I may add only that written in the article is the truth :-(

Thanks,
Denis.

Crisis influences on MNO

2008-12-03T13:16:00.000-08:00

Dear guests,

I'd like to know your opinion about results of the crisis on Russian MNOs. Very soon I'll publish my estimations on this issue. Will any of operators win in this crisis? Who will travel through crisis with less losses?

Here is poll for statistics:
http://polls.linkedin.com/p/12391/ozxhh

Thanks,
Denis.

Mobile VAS 2.0. Cases.

2008-11-27T08:43:00.000-08:00

I'd like you to have a look to the list of VAS which seems to be innovative and interesting. Most of them I'd like to use (may be :-) ).

http://www.slideshare.net/vasbusiness/Mobile-VAS-20-Cases/

I will be glad to know you thoughts and decisions about that VASes.

What is your rating for particular services?

Thanks,
Denis.

Сервис ориентированный мобильный оператор

2008-11-23T14:30:00.000-08:00

Давайте немного подумаем, что такое дополниетльные услуги для операторов мобильной связи и всё ли хорошо в нашем королевстве :-)

Основная возможность для дифференциации операторов мобильной связи – это услуги. В сознании абонентов давно сложились стереотипы о равенстве затрат на мобильную связь у любого оператора, а возможность сравнить несколько десятков страниц с описанием нескольких десятков тарифных планов только отталкивает абонента убедиться в выгодности данного тарифа. У большинства западных операторов есть только несколько тарифных планов: молодёжный, корпоративный, семейный, мобильный Интернет. Всё! Зачем 5 молодежных тарифов? Такие юстировки можно сделать при помощи дополнительных услуг – например, пакет из 15 мб мобильного Интернета.

Абоненты ценят возможность получать услуги от Оператора в любом месте в любое время и простоту прогнозирования расходов (без необходимости проводить сложное исследование на сайте Оператора из нескольких пестрящих названиями тарифных планов). Данное заключение кажется вполне логичным и понятным, но Интернет порталы операторов «Большой Тройки» демонстрируют несколько иную логику. Я недавно подумывал о смене одного оператора на другого, но после часа изучения этих порталов я решил пока отложить этот вопрос, т.к. преимущества которые я знал до этого куда то испарились, я запутался… По стечению обстоятельств через некоторое время я изучал бизнес лидирующих западных операторов связи. Особо моё внимание привлёк портал оператора Hutchinson 3 UK. Портал этого оператора направлен на освещение всех доступных услуг абоненту, независимо от средств их предоставления. Для наглядности есть даже интерактивный фильм, демонстрирующий получение различных услуг.

В глаза бросается отлаженное взаимодействие контент/сервис провайдеров и Three UK. Всё выглядит как единый успешный бизнес, создаётся впечатление, что оператор действительно приложил много усилий для запуска каждого сервиса. Большинство услуг доступны как с телефона, так и с компьютера через Интернет. Поэтому портал оператора играет ни чуть не менее развлекательную роль, чем сам мобильный телефон. Вообще, хотелось бы отметить важность координации и даже интеграции мобильных операторов и контент провайдеров: большинство услуг создаётся контент провайдерами, но влияют они в большей степени на привлекательность оператора. Таким образом, качество отношений с контент провайдерами и привлекательность оператора для них напрямую связано с успешностью оператора.

Основные информационные источники, продвигаемые порталом, это широко известные Интернет порталы, что сразу обеспечивает существенную абонентскую базу. Оператор особо отмечает услуги по доставке новостей и основных событий, погоды в разных районах, различные тематические журналы, финансовые сводки, пробки и гороскопы: всё то, что может понадобиться абоненту. А если этого не хватит, то есть встроенный адаптированный поисковик Yahoo! и Google.

Оператор Three UK активно использует популярность социальных сетей и средств Интернет общения. Сервисы данного направления вынесены в отдельную категорию. Действительно, как можно не использовать популярность Одноклассников и Моего Круга? Как минимум – это существенный рост трафика, а вообще это существенное повышение привлекательности для Интернет сообществ. В лучшем случае – это еще и дополнительные услуги.

Одним из популярных приложений является «EyeVibe». Реинкарнация сервиса «See Me TV» (одна из наиболее успешных реализаций концепции UGC) где абоненту предлагается скачивать созданные абонентами видео клипы за небольшую плату, часть которой идёт автору клипа. Таким образом, у абонентов появляется возможность заработать. Для успеха данного начинания необходимо продвижение сервиса, создание первоначальной группы активистов, создание стартового комплекта интересного контента.

Конечно же, отмечается возможность доступа к мобильным порталам YouTube, MySpace, Facebook, предлагается воспользоваться услугами Skype в телефоне. Также в Англии популярна мобильная социальная сеть Bebo – обмен фотографиями, звукозаписями, видеороликами, ведение блогов и другие средства общения. Информация об этом сервисе есть на портале Three UK (хотя никакого участия в создании данного сервиса оператор не принимал).

Помимо контентных сервисов активно продвигаются телефонные. В линейке большинства операторов есть SpinVox – доставка голосовой почти по SMS при помощи платформы распознавания речи. Это гораздо быстрее и удобнее прослушивания записей в почтовом ящике. Необходимость сервера конференций для SMB сегмента корпоративных пользователей осознана давно и зарезервировать конференс рум можно при помощи нескольких кликов. Во время всех своих переговоров мне приходится просить западных коллег собирать конференции на своей стороне (в основном, при помощи British Telecom). Сервис видео почты больше походит на сервер видео блогов, где можно вести видео дневник и рассылать ссылки друзьям.

Долгое время операторы мобильной связи искали возможность монетизировать услуги обмена короткими сообщениями (Instant Messaging). Таких возможностей найдено не было в России, хотя привлекательность оператора и увеличенный трафик на мой взгляд очень существенны. Из абонентов мобильного оператора не меньше 30% используют ICQ, 1 Мб в месяц даст около $300 000 (5 рублей за Мб на 50 млн абонентской базы), и всё что для этого нужно упростить доступ к мессенджерам с портала оператора.

Не стоит забывать про популярность подкастов. Очень популярно получение новостей и различного мультимедийного контента в формате подкастов. Продвижение средств для получения подкастов – также задача оператора. Ниже приведена некоторая статистика по подкастам, которую можно применить к абонентской базе оператора.
Из опрошенных Pew Internet мужчин подкасты скачивают 22%, из женщин — только 16%. Тем не менее, процент мужчин и женщин, ежедневно обращающихся к ним, одинаков — 3%.
Активнее всего подкастинг используется в молодежной среде (18–29 лет) — 27% представителей этой возрастной категории. Около 22% пользователей, интересующихся подкастами, имеют более чем шестилетний опыт их скачивания.

Учитывая это, я бы рекомендовал операторам организовать продвижение, например, Mobilcast на своих порталах или аналогичного продукта. Незначительные затраты на такой проект принесут существенную прибыль от трафика. Терминалы с каждым днём становятся всё мультимедийнее и сами подталкивают абонентов к получению контента из Интернета. Хотелось бы отметить, что компания Nokia делает всё то же самое, но с целью повышения популярности своих терминалов.

Любовь абонентов к спорту и новостям нашла отражение в наличии целого класса услуг: видео новости по подписке (MMS), специальное приложение для футбольных фанатов (а также бейсбол, крикет и т.п.). Помимо этого есть совместные проекты с букмекерскими компаниями: специализированные приложения для выполнения ставок на результат соревнований и просмотр прогнозов и результатов.

Сервисы на основе местоположения представлены отдельной категорией: карты городов и страны, прокладывание маршрутов, поиск ближайших объектов. Наш Яндекс вполне бы мог организовать такие сервисы, но продвигать эту услугу – задача оператора.

Напоследок хотелось бы отметить возможности страхования мобильных терминалов. Кооперация со страховыми компаниями приносит дополнительную прибыль, как оператору, так и страховщикам, в то же время частично решается задача с кражами и утерей телефонов.

Все услуги Three UK объединены в одном интерактивном обучающем видео клипе. Абонент может интерактивно увидеть демонстрацию всех услуг и оценить полезность их использования. На мой взгляд, такая демонстрация очень позитивно влияет на востребованность услуг. Ссылка на этот ролик есть в конце документа.

Данный документ отражает основные возможности приложения усилий по развитию, благо их стоимость не существенна, а результаты значимые. Это особо актуально во время кризиса и сокращения инвестиций, когда нужно в кратчайшие сроки при минимальных вложениях добиться повышения прибыли.

В заключение хотелось бы отметить, что десятикилобайтовая тарификация изжила себя. Множество порталов перешли на WAP 2.0 технологию, выкладывают видео ролики (например, новости BBC). При таких условиях сеанс работы с новостным сайтом может стоить более 1000 рублей (2 видео клипа), что существенно снижает привлекательность мобильного web серфинга (а Интернет пестрит объявлениями, как настроить дешевый wap). В то же время пониженные тарифы на wap могли бы привлечь значительные аудитории.

Небольшое сравнение. Где Вам удобнее найти нужный сервис?

Услуги Three сгруппированы по абонентским активностям и интересам, а не по технологическим особенностям их предоставления. Кроме того, дизайн привлекает внимание, чего не скажешь о наших порталах. Ролики по каждому сервису и интерактивные подсказки дают чёткое представление об их полезности.

Ссылка на интерактивный обучающий видеоролик:
http://www.three.co.uk/personal/help_support_/new_to_3/tour.omp
Ссылка на интерактивный видеоролик о сервисах:
http://xseries.three.com.au/3/3gservices_demo/index.html